In accordance with the provisions of article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from the receipt of your products to exercise your right of withdrawal without having to justify reasons or to pay penalty.
Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.
The return request must be made by email to the address firstname.lastname@example.org, the customer will receive a return slip to print along with the necessary instructions to return his or her items.
In the event of exercise of the right of withdrawal or in the event of a return request within the period of 14 days, the company PARONDMYFRENCH will reimburse the returned products, within 10 days of receipt of your return and via the same means payment than that used when ordering. No return costs will be payable by the customer.
In the event of a request for an exchange of the product, the price of the returned products will be refunded within 10 days after receipt of the product by PARONDMYFRENCH and a new order must be made (the costs of the new delivery will be borne by the customer) .