Terms and Conditions

General conditions of sale and online purchase of non-personalized products and use of the website

Article 1. Fields of application

These general conditions apply to the purchase of non-personalized products, without the intention of reselling them by non-professional buyers made in France on the website of PARDON MY FRENCH.

Personalized products include products presented in the "tailor-made" category and produced according to specifications specific to each customer who orders them and are not governed by these general conditions of sale.

Article 2. Order and buy on our website

2.1 Eligibility to order and purchase

In order to place an order on our website, you must have the legal capacity and not buy a product with the intention of reselling it.

2.2 How to order

Nothing's easier!

Visit our e-shop and find the products you want to wear.
Add the products to your basket by clicking on the "Add to basket" button.
Once you have finished your selection, place the mouse cursor on the basket and check its content. Confirm by clicking on the "Order" button.
If you already have an account in our e-shop, identify yourself using your e-mail addresses and password in the "Already registered?" Section.
If you do not already have an account in our e-shop, you can create one easily and quickly. Enter your email address in the "Create your account" section and click on the "Create your account" button. Fill in the fields detailed, create your password and confirm the creation of your account by clicking on the "Register" button. An e-mail will then be automatically sent to you, reminding you of the information necessary for your next connection (e-mail address and password)
Check your order.
Double check your delivery and billing addresses
Choose a delivery method. For more information refer to articles 5 and following
Choose your payment method and proceed to payment. For more information refer to articles 3 and following
Your order becomes final, as it appears on the screen, from the moment you confirm it at the end of the order procedure.

Once the payment has been made, a confirmation of your order and of your payment will be sent to you by e-mail. PARDON MY FRENCH advise you to keep them, it can be used later.

Attention, your order becomes final and commits you from the moment you proceed to its payment.

2.3 Refusal of an order or cancellation of a purchase.

PARDON MY FRENCH reserves the right to refuse an order for just cause.

PARDON MY FRENCH also reserves the right to cancel a purchase (order accepted) for just cause.

Refusal of order and cancellation of purchase justified does not give rise to any compensation, but to the reimbursement of the price of the products if it has been paid.

The just reasons are in particular: product not available in stock (you can wait for the restocking or obtain reimbursement); incorrect or unverifiable bank details; order identified as unusual or susceptible to fraud; payment not received by bank transfer or bank check within 8 calendar days of acceptance of your order; we have reason to believe that your purchase is for resale; the sale price indicated on the website contained an error; the address you have provided to us does not fall within the geographic delivery area.

2.4 Data control

PARDON MY FRENCH reserves the right to control the personal and bank data you provide when creating your account or any order.

Article 3. Price / Payment

3.1 Payment methods

For this type of transaction PARDON MY FRENCH works in partnership with PAYPLUG and Paypal.


PARDON MY FRENCH retains ownership of its products until full payment of the price of its products has been received.

3.3 Price and currency

The prices are indicated Value Added Tax (VAT) included.

Shipping costs are not included in the prices indicated on the products. Shipping costs depend on the delivery method chosen and the place of delivery. Shipping costs must be added to product prices for the calculation of the total amount payable.

3.5 Breakdown of the total price

The total price to pay means the sum of the price of each product present in the basket and the shipping costs. It is indicated to you during the last step of the payment procedure.

3.6 Price changes

PARDON MY FRENCH reserves the right to modify the price of the products indicated on its website. The prices appearing at the time of validation of the order are the prices applicable for this purchase.

3.7 Price errors

In the event of a manifest error in the price of a product, PARDON MY FRENCH is not bound by its offer and will give you the opportunity to cancel your order or confirm it at the actual price of the product which will be communicated to you by PARDON MY FRENCH.

Article 4. Security of transactions

PARDON MY FRENCH uses an SSL (Secure Socket Layer) protocol for securing transactions. It is currently one of the most effective encryption protocols. Your bank information is encrypted throughout the payment process and is not stored on a public server.

Despite all our efforts to secure payments, there is still a low risk of fraud. PARDON MY FRENCH cannot be held responsible for damages resulting from the use of electronic means of communication and payment.

Article 5. Shipping and delivery

5.1 Delivery

We deliver the products all over the world.

We deliver Monday to Friday. Orders placed on Saturdays, Sundays and holidays are dispatched the following Monday.

In the event that the delivery address that you have indicated to us proves to be inaccurate or in the event that the delivery service is unable to deliver your package to you for reasons attributable to you, the costs of reshipping the package that will have been been returned will be at your expense.

5.2 Method and delivery times

PARDON MY FRENCH offers three types of deliveries. Deadlines run from receipt by PARDON MY FRENCH full payment of the price:

Standard delivery (48 to 72 hours on working days)

It is carried out by Colissimo France without signature at the postal rate in force on the date of the order. See Colissimo prices.

Express Delivery (24h working days)

For all orders placed before 14 p.m. It is carried out by Chronopost 13 France at the rate in force on the date of the order. See Chronopost prices.

If the delivery deadline is exceeded by more than 7 days and not due to force majeure, you can cancel your order by registered letter with acknowledgment of receipt. You will then be reimbursed within a maximum of 30 days.

5.3 Split delivery

PARDON MY FRENCH try as much as possible to deliver all the products of your order at once and as soon as possible. However, PARDON MY FRENCH reserves the right to deliver the products of your order in installments in cases where for reasons of logistics or availability of products in stock delivery in one time would be impossible. In such a case you will be informed by email and you will not be charged any additional shipping costs.

Article 6. Shipping costs

6.1 Shipping costs

The amount of shipping costs depends on the type of delivery chosen.

When ordering this amount is indicated to you when you choose the delivery method.

6.2 Free delivery

PARDON MY FRENCH offers you the shipping costs for any order over 100 euros.

Article 7. Returns and cancellations

7.1 Returning defective products after delivery

You have the right to return delivered products if they are defective or not in accordance with your order.

Upon receipt of the returned products and after inspection of them, we will reimburse you within 15 days.

PARDON MY FRENCH undertakes to comply with its legal obligations which appear in the articles extracted from the Consumer Code and the Civil Code below:

"The seller is required to deliver a voucher in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when the latter has been charged to him by the contract or has been carried out under his responsibility Consumer Code - article L211-5

To comply with the contract, the product must:

be suitable for the use normally expected of a similar item and, where applicable: - correspond to the description given by the seller and have the qualities which the latter presented to the buyer in the form of a sample or model : - have the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, especially in advertising or labeling.
or have the characteristics defined by mutual agreement by the parties or be suitable for any special purpose sought by the buyer, brought to the attention of the seller and which the latter has accepted. Consumer Code - article L211-12 The action resulting from the lack of conformity lapses two years after delivery of the goods. Civil Code - article 1641
The seller is bound by the guarantee for hidden defects in the thing sold which makes it unfit for the use for which it is intended, or which reduces such use so much, that the buyer would not have acquired it, or has not would have given a lesser price, if he had known them. Civil Code- article 1648

The action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect. "

7.2 Returning products after delivery without reason - Right of withdrawal

If you are not satisfied with the products ordered, you can exercise your right of withdrawal and return them to us, at your expense, within 14 days of the postmark.

The exercise of the right of withdrawal is materialized by the return of the products and is dated the day of dispatch of the returned products postmark.

Upon receipt of the products we will refund the price of the products excluding return costs within a maximum period of 30 days or we will offer you a credit that you are free to refuse.

However the return will be refused and will not give rise to reimbursement, in the following cases:

the products have been washed, used or worn except simple fitting
the product is not complete. If your order contains different products which are not linked to each other (non-exhaustive examples of products linked to each other: pair, inseparable set, etc.) you can return only part of your order. Only returned products will be subject to a refund.
The products have been modified or distorted

Article 8. Information relating to reimbursement

The costs of returning defective or non-conforming products to your order will be fully reimbursed (shipping and return costs).

The return costs in the event of the exercise of your right of withdrawal for reasons other than the defect or non-conformity are your responsibility and will not be subject to any refund. You will therefore have to pay the return costs.

Article 9. Pre-ordered

The pre-order allows to reserve a product before its marketing by PARDON MY FRENCH and be among the first to take advantage of a new product PARDON MY FRENCH. Pre-order is not yet available on PARDON MY FRENCH. We make every effort to offer it to you very quickly.

Article 10. Promotional codes (discounts)

A promotional code gives the right to a one-off discount for the purchase of one or more products under the conditions provided for on the promotional code.

Promotional codes are personal. Promotional codes are inalienable and cannot be sold, bartered, exchanged or made available to the public, free of charge or for a fee, on a website or any other communication medium without prior, express and written authorization from PARDON MY FRENCH.

Promotional codes published by PARDON MY FRENCH can only be used on the site www.pardonmyfrench-store.com

You can only use one promotional code per product.

Promotional codes cannot be combined with other promotions.

Promotional codes are not redeemable for cash.

Promotional codes are not refundable.



If despite the care we take in the management of our stocks, an order has been confirmed while the product (s) ordered is or are not available in stock, PARDON MY FRENCH reserves the right to offer you other products to replace or cancel the order.

In case of cancellation of your order you will have the choice between a refund and a credit.

Article 12. Validity of offers

Our offers are valid for the entire period that they are visible on our website or between the dates indicated in the case of a fixed-term commercial transaction.

In the event of a manifest error in the offer, PARDON MY FRENCH is not bound by its offer and will give you the opportunity to cancel your order or confirm it under the actual conditions of the offer.

Article 13. Responsibility

PARDON MY FRENCH is liable only in the event of breach of its contractual obligations under the terms of the legislation in force.

PARDON MY FRENCH cannot be held liable for any damage suffered by a third party resulting from the use of one of our products.

PARDON MY FRENCH cannot be held liable for any damage resulting from the misuse you make of one of our products.

PARDON MY FRENCH is not responsible for damages resulting from erroneous information on its websites.

Article 14. User Generated Content

All content added to the site www.lacrim-shop.fr by site users (opinions, ideas, comments, votes, articles, photographs, film, drawing, creations in particular) and made public on the site becomes the property of PARDON MY FRENCH.

PARDON MY FRENCH reserves the right to use it, to publish or not to publish the content added by users and in any way whatsoever.

Article 15. Law in force

These general conditions, as well as any disputes that may result therefrom, or that result from the use of the website (s) or purchases made on the websites of PARDON MY FRENCH, are governed by French law.

Article 17. Links to other sites

PARDON MY FRENCH is not responsible for the use or content of the websites to which it provides links.

PARDON MY FRENCH is not responsible for the use or the contents of Internet sites which provide a link towards the site of PARDON MY FRENCH.

Article 18. Intellectual property rights

PARDON MY FRENCH is the owner of the brand names, names, names, product titles, drawings, models, photographs mentioned on the site www.pardonmyfrench-store.com which are either registered trademarks or trademarks, or designs, models, works submitted to an intellectual property right.

Article 19. Information technology and freedom

In accordance with the provisions of the law of 78-17 of January 06, 1978 amended in 2004, this website has been the subject of a prior declaration to the National Commission for Information Technology and Liberty (CNIL) under the number 1450383.

You also have the right to access, rectify, modify and delete data concerning you. You can exercise this right by consulting our contact page. The data collected on the site are reserved for the exclusive use of PARDON MY FRENCH and are not disclosed to third parties.



This website is operated by PARDON MY FRENCH. Throughout the site, the terms "we", "us" and "our" refer to PARDON MY FRENCH. PARDON MY FRENCH offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and / or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and / or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and / or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and / or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us . The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable) Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and / or orders that use the same billing and / or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and / or billing address / phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider (s). We may also, in the future, offer new services and / or features through the website (including, the release of new tools and resources). Such new features and / or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online , by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service . You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order) . We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall PARDON MY FRENCH, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based on contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of using the service or any content (or product) posted, transmitted, or otherwise made available through the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION You agree to indemnify, defend and hold harmless PARDON MY FRENCH and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 15 - SEVERABILITY In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. SECTION 16 - TERMINATION The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and / or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE APPROVAL The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals , whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be constructed against the drafting party.

SECTION 18 - GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 12 rue ANDE RENE, ERMONT, J, 95120, France.

SECTION 19 - CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. SECTION

20 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at contact@pardonmyfrench-store.com.